ThinkCyte is committed to supporting your long-term research success through not only advanced technology, but also exceptional service. Our VisionSort Service Plans are carefully designed to ensure the stability, safety, and peak performance of your instrument across its lifecycle. Whether you’re just getting started or managing a high-throughput lab, our service solutions offer proactive maintenance, expert support, and operational peace of mind.
The VisionSort platform comes with a one-year standard warranty, which covers parts, labor, travel, as well as remote and onsite support. To further enhance platform reliability and uptime, ThinkCyte offers three annual service plan tiers—Silver, Gold, and Platinum—each tailored to meet different operational needs.
For customers who prefer not to enroll in an annual service plan, ThinkCyte also offers flexible, à la carte service options, including:
Whether you’re seeking to optimize system uptime, maintain compliance for regulated environments, or train new users, our service offerings are structured to support you at every step. With a ThinkCyte service plan you get more than just maintenance, you gain a strategic partner invested in the long-term success of your research programs.
To learn more or to select the service plan best suited to your team’s needs, please contact our technical support team.
300-001
Silver Service Plan
Includes 1 year standard warranty : parts*, labor, and travel.
300-002
Gold Service Plan
Includes 1 year standard warranty : parts*, labor, and travel with 1 Preventative Maintenance service and 1 IQ/OQ service
300-003
Platinum Service Plan
Includes 1 year standard warranty : parts, labor, and travel with 2 Preventative Maintenance and comprehensive training and 1 IQ/OQ service
*Does not include FPGA and lasers.
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